Terms and Conditions - Hello Laundry

Terms and Conditions

Our Terms & Conditions:

#1 – Information About Us:

Hellolaundry.co.uk operates this Website. Our company is based in the United Kingdom. Our registration number is 11849570, and our registered office is at Brighstone Court, Oakhill Road, Purfleet, Essex, RM19 1TY, United Kingdom. 

#2 – Terms Information:

[2.1] Please carefully read these terms and conditions. Your Agreement to be bound by these terms and conditions by placing an order (as defined below).

[2.2] When communicating on behalf of a company or organization instead of as a person, you ensure that you have the authority to act on their behalf.

#3 – Definitions:

[3.1] Ordering is the process of placing an order for a collection using our Website, phone, or email.

[3.2] A user is a person or a company that has placed an order. 

#4 – Rights to Intellectual Property:

[4.1] All intellectual property rights on our Website are owned or licensed by us. All such rights remain unassailable. You may print a copy of any page(s) from our site for your use, as well as download excerpts, or you may attract the attention of others within your company to anything placed on our site.

[4.2] You may not make changes to the paper or digital copies of any materials you have printed or downloaded, but you may not use illustrations, pictures, video or audio sequences, or graphics without the associated text. Our status as writers of material on our site (and any known contributors) should always be recognized.

#5 – Information about Agency:

[5.1] We work as a mediator between independent dry cleaners and customers. The terms and conditions are divided into two parts: (1) a contract between you and Hellolaundary.co.uk ltd for using our Website, and (2) a separate direct contract between you and the Service Provider in question (and not with us) for the supply of Services to you.

[5.2] Whatever anything to the contrary in this Agreement or on our Website, you understand that any legal recourse against the Service Provider is deriving from the Services, whether for breach of contract or otherwise, is against the Service Provider but not against us.

[5.3] We accept no legal liability for Service Providers’ actions or omissions in connection with the Services.

[5.4] When we say that a Service Provider has been “vetted” or anything similar, we mean that we’ve done the checks specified on our website when you make a Booking and found nothing to be concerned about. 

You acknowledge that we take the information provided by third parties to carry out these checks. We cannot ensure that the information is correct. We can’t guarantee that the Service Providers are suitable for your needs in any other way. You do so at your own risk when using Service Providers.

#6 – Liability

[6.1] The customer acknowledges that cleaning includes certain risks, including the possibility of clothing and related things being lost or damaged. 

Hellolaundry.co.uk will do everything able to prevent situations like this from occurring, and if they do, the company will work with the consumer to resolve the problem. Without limiting the above, and to the extent allowed by required applicable law, the liability of our service providers shall not exceed 15 times the cost of cleaning the item.

[6.2] The client is responsible for removing collar stiffeners and cuff links from shirts, as well as empty pockets. 

[6.3] It is the customer’s responsibility to ensure that all items given for a service wash can be washed and tumble dried.

[6.4] Within 48 hours of delivery, complaints must be received. 

Before any claim for payment for damage to an item(s) may be processed, the cleaning team must be allowed to collect the item(s) and try to repair the damage.

[6.5] The items of the customer shall hold for no more than three months. After three months, the customer’s possessions will be donated to charity.

#7 – Complaints:

[7.1] You agree that any issues should be handled by us rather than the driver. You agree to follow our Website’s complaint and other rules, as they may change from time to time.

[7.2] If you’ve any complaints, please contact us using the information on our website or write to us at the registered address at the beginning of these terms and conditions.

#8 – Transfer:

[8.1] We may transfer all or most of our rights or obligations under this Agreement if we take appropriate efforts to ensure that your rights are not affected. You may not transfer any of your rights or obligations under this Agreement without our prior written authorization as it’s personal to you.

#9 – Prices:

Unless provided, all prices include any relevant VAT or other sales tax. At any time, we have the right to change our rates.

#10 – Referral Program:

[10.1] Eligibility: This Promotion is open to selected Hello Laundry users (‘you/user’) who have done at least one Hello Laundry order and are 18 years or older.

[10.2] To engage: Share your unique code with a family member or friend who you believe will benefit from the Hello Laundry service (must’ve been 18 or older) (referral). You will receive the amount in Hello Laundry credits as mentioned in the promotional materials for each person you recommend who places a Hello Laundry purchase using that unique link. 

You and your friend or relative must not share an address.

[10.3] The standard order requirements and the above Voucher Terms and Conditions apply to Hello Laundry credits. Credits must be used within six calendar months, and a minimum total spend of £20.00/€25.00 is required. Credits will be applied to your account after a processing time of up to seven days from the date of a growing sense.

[10.4] Use of Data: Before sending us someone’s name and email address, please ensure you have their permission. To manage this offer and introduce letters about escorting products and services, we will use the personal information provided by the friend or family.

[10.5] If credit becomes invalid due to technical failures or other causes beyond Hellolaundry’s control, Hello Laundry reserves the right to terminate, suspend, or modify the Promotion and not re-issue any additional credits to affected customers (subject to any written directions given under applicable law).

[10.6] Hello Laundry reserves the right, if necessary, to take all reasonable steps to protect itself from fraudulent or invalid withdrawals, including, but not restricted to, needing extra verification of a customer’s identity, age, and other important details.

[10.7] Customers agree to remove Hello Laundry from any claims, costs, injuries, losses, or damages of any kind emerging out of or in connection with this Agreement (except death or personal injury caused by the Promoter’s neglect, fraud, or as otherwise prohibited by law) by redeeming the credits. 

[10.8] Referrals lost, corrupted, or delayed due to any network, computer hardware, or program fault are not covered by this policy. Proof of sending is not sufficient evidence of receipt.

[10.9] Only use unique codes for personal and non-commercial reasons. 

It indicates you can use social media to share your invite link with your personal connections if you are the main content owner. Public distribution is not permitted on sites before you’re a contributor but not the primary content owner. It’s also not allowed to promote your referral code using search engine marketing.

[10.10] You will be considered to have accepted and be committed by these terms and conditions if you engage in this offer.

[10.11] This promotion shall be organized by UK law, with Courts having exclusive authority.

#11 – Our liability to you:

[11.1] In the unlikely event that an item is lost or damaged, Hello Laundry will refund you according to industry standards. Our total liability to you for each item is limited to ten times the price we charge for the Services, but not more than £35.00 per item, provided you provide evidence of purchase showing the date of purchase and the item’s price. 

[11.2] We will compensate (in line with 11.1) for loss or damage caused by Our Negligence, given the following subparagraphs.

  • 11.2.1 Any single item valued at more than £50.00 would not be guaranteed by us.
  • 11.2.2 We would not be liable to you for any completely avoidable loss or damage. However, loss or harm is foreseeable if it is a clear result of Our breach or anticipated by both you and us when we signed the Services contract. 

[11.3] If you use the Services for commercial, business, or reselling purposes, We will not be responsible for any loss of profit, business interruption, or business opportunity.

[11.4] We will not be responsible for any loss or damage (including, but not limited to, color loss, shrinking, or other damage) caused by any of the following:

  • 11.4.1 failing to inform us of any specific cleaning requirements or instructions;
  • 11.4.2 the absence of a label stating cleaning instructions on the item;
  • 11.4.3 whatever damage to the item that existed at the time of collecting;
  • 11.4.4 any foreign or dangerous thing left in and on the item, such as pins, jewelry, money, pencils, buttons or embellishments, belts, and so on;
  • 11.4.5 our acceptance of the Items for which we have committed to supply services;

[11.5] We do not exclude or limit our liability in any manner for:

  • 11.5.1 Negligently caused injury or death;
  • 11.5.2 committing fraud or making a false statement;
  • 11.5.3 non-compliance with the implied terms of section 2 of the Supply of Goods and Services Act 1982 (title and silent use);
  • 11.5.4 Sections 3, 4, and 5 of the Supply of Goods and Services Act 1982 (description, good quality, fitness for purpose, and samples) are implied terms; and
  • 11.5.5 Under the Consumer Protection Act of 1987, faulty products are banned.

[11.6] We are not responsible for any indirect or consequential losses.

[11.7] We are not responsible for any damage to buttons, zips, or other similar items.

[11.8] If we pay compensation for damage to an item(s) in our care, Hello Laundry reserves the right to keep the damaged item permanently (s).

#12 – Events Outside Our Contro:

[12.1] We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

[12.2] An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.

[12.3] If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

  • 12.3.1 We will contact you as soon as reasonably possible to notify you; and
  • 12.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. 


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