info@hellolaundry.co.uk 020 8095 4906

Frequently Asked Questions

The Service

You place an order through our website or app then go through the following steps,

#1 - Firstly, you will need to type in your postcode and selecting the services , address and payment details than after place order , One of our drivers comes to collect your items on the date and time slot you choose.

#2 - Our dry cleaning team experts processes the required service and our drivers returns the items back at your door step on the specified date and time slot.

Enter the postcode and check the availability. If unfortunately, we are not serving the address that you requested at that moment than we hope to be serving your area soon.

As we want try to make it simply , you can only place an order via our website https://hellolaundry.co.uk or via our mobile app available at Android play or iOS App Store.

No need Hello Laundry will provide the company bags. - ivory bag for Wash, Tumble Dry & Fold and a black bag for dry cleaning or items needing to be cleaned according to the care label.

After Pickup the cloths, Hello Laundry provides a quick and high quality service. our aim to return your clean cloths within 24-36 hours.

Please see , our affordable prices are available on our website, https://hellolaundry.co.uk or via our mobile apps available.

Yes, we operate with a minimum order charge of £20.

Order - Collection and Delivery

You place an order through our website or mobile applications then following our steps to place an order.

There is no need to do that. Your bag will be weighed at the facility with professional scales.

There is an option when you go for the select services, give the special instruction that we need to know.

Just make sure that you are available in the pickup time slot. If pickup from the concierge , portal or reception than please make sure that your dirty cloths are available in the pickup time slot.

Absolutely. You may change the time slot, free of charge, if the request is made with minimum 2 hours before collection/delivery.

For cancel the order please contact with customer care number or mail to info@hellolaundry.co.uk . Also , make sure that if you cancel the order in less than 2 hours than £5 charge will applicable.

Cleaning Information

Items damaged by objects left in cloth pockets.

Items damaged because they could not be included in a service wash.

Check all pockets before giving us items for service wash

Separate items that require a different cleaning service like wash , tumble dry and fold items ( No ironing service ) always put in ivory bag and put dry cleaning items in black bag.

Separate items that require a different cleaning service like wash , tumble dry and fold items ( No ironing service ) always put in ivory bag and put dry cleaning items in black bag.

When placing an order with Hello Laundry, we also give you the option for the special washing instruction . we would like to offer you the possibility of choosing between bio and non-bio detergent.

We use the stain removal product with the professionally way, While we cannot promise to eradicate all stains, we always do our upmost to return you items in immaculate condition.

Your items are handled with maximum care and up-to-date equipment. While damaged items are an extremely rare occurrence, Hello Laundry are insured for such an occurrence but please have mind that all claims must be made within 24 hours after deliver the items to you.

Payment

We do not accept cash as all payments have to be processed by card (Visa , Master Card or American Express) before the delivery takes place.

You can pay with Visa, Master Card and American Express. We will only charge you at the end of the service, via the card inserted in your account. All transactions are securely processed.

The itemised receipt will be sent via email in 24 hours after delivery. This is because the service is very quick and our facility team needs time to submit the itemisation to us.

Yes, we operate with a minimum order charge of £20.

Contact Us:

Email: info@hellolaundry.co.uk

Phone No: 01708 252143

Our Working: 7:00 AM to 11:00 PM

ORDER FORM

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    Name *
    Address *
    Phone Number *
    E-mail *
    Pick-Up Date
    Pick Up Time
    Delivery Date
    Delivery Time
    Preferred Laundry Detergent
    TideGainAll Free & ClearI Will Provide
    Bleach Whites
    YesNo
    Laundry Bag Needed?
    YesNo
    Line Dry Items Included (Limit 5 Items)
    Special Instructions *